When product(s) are shipped from Client to Company, the Client is responsible for insuring the product(s) until it reaches and is confirmed as received by the Company. The Client will cover any charges related to shipping the product(s) to the Company. The Company is not liable or responsible for the product(s) until it is confirmed to be received by the Company, in writing

The Client must fill out a product form for each and every product(s) consigned with the Company, within 7 days of delivering the product(s) to the Company

All products are checked and authenticated before being presented to clients. The Company only deals in authentic goods. The Client is liable to pay a penalty fine starting at INR 10,000 to the Company if a product is inauthentic.

The Client will make note of any visible marks, scratches or stains before consigning with the Company. The Company furthermore agrees to handle the product(s) only with outmost care, and guarantees the Client liability of the condition and handling of product(s) while consigning with the Company.

The Client ensures that the product(s) consigned are of authentic condition and that they are not selling counterfeit goods. It is up to the Client to ensure that the item is authentic, and in the event that a good sold is found to be non-authentic, the Client is liable to pay back the Buyer the full total amount of the item, bear any shipping charges incurred to the Company or the Buyer, as well as pay a fine of INR 5000 to the Company.

If a price is agreed upon between Client and Company based on condition and quality of an item, the Company remains the rights to change/lower the price at a later point if the product(s) are not in the condition that was originally shown/communicated from Client to Company. The Company will inform the Client of any such changes before going ahead with consignment.

All returns, cancellations and refunds shall be communicated within 7 days of transaction/receipt of product(s) by the Client, whichever comes last, through info@racked_vintage.com in order to be considered.